CUSTOMER CARE

We are so honored to be a part of your special event. Our styles are one of a kind and we take attention to detail very seriously. We also know it is difficult to buy items online or see the vision put together. Contact us! We can help!  

Have any questions or concerns? 

Want a custom look?

 

 

Call us at

763-291-5657

or send us an email to:

hello@bellamystiquedesigns.com

Event Type
Event Start time
Event end time
RETURNS

Canceling your reservation or removing equipment entirely from your reservation will result in the following fees:

30 or more days prior to out date on this order – Forfeit 25% of total order.
5-29 days prior to out date on this order – Forfeit 50% of total order.
0-4 days prior to out date on this order – Forfeit 100% of total order

 

NOTE: Custom / Sub-rented items cannot be canceled or reduced once order is placed. All customers are encouraged to rent items based on the smallest quantity that is needed for their event. We are able to accommodate an increase in quantity but we are not able to decrease in quantity once the order is placed.

FAQ

Do you offer shipping?

 

Some items are eligible for shipping. 

Is there an order minimum?

 

For Bella Mystique to offer set up and tear down of your items, there is minimum order of $600. There are no rental minimums for items picked up and returned by the client.

 

What if my event is cancelled or my guest count decreases?

 

We understand that sometimes things and plans change. That is why we recommend reserving the minimum items you may need for your event. Please see our returns policy for more information.

 

Why can I only rent the complete look for a table of 6?

 

Currently, during COVID-19, Minnesota events are not allowed to seat more than 6 people per table. 2 couples from different households or up to 6 people in the same household.

Do you offer custom looks?

 

Yes, absolutely! Contact us to get the process started.

Is there a security deposit?

 

Yes. A refundable security deposit will be added to your proposal and returned to you upon receipt of the items pending no damage has occurred.

 

How do I pay for my items?

 

Once you submit your cart, we will work diligently to confirm your date and item availability. We will send over an email confirmation of your order along with an invoice. The balance is due in full to reserve you items.

 

What if some of my items are not available?

 

We will contact you directly if any of your items are not available. We will offer a replacement item or we can create a custom look.

When can I pick up my items?

 

Once your order is confirmed, contact us to schedule your pick up and return of your items. The earliest your items will be available is two days prior to your event.

When must I return my items?

 

Your items are due back to Bella Mystique the next day following your event. If your event falls on a Saturday or Sunday, you are allowed to bring your items back the Monday following your event.

Want to be the first to know when new looks arrive?

NEED ASSISTANCE?

 

763-291-5657

hello@bellamystiquedesigns.com

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© 2021 by BELLA MYSTIQUE, LLC.